About the claim
How much did you know about R&D Tax Claims before speaking with MSC?
Having just joined the company at the time, I knew little about it myself though approached our accountant who did not feel we had much of a claim. I then met up with an online security company at a DIT event and their MD told me about the success they had with R&D Tax Relief. He then recommended I spoke with the team at MSC Associates and I followed up.
Did you originally think that you could claim against R&D?
I joined the company to improve business practices and tax breaks was one of the areas I was considering. To be successful in our industry we need to keep innovating and bring in constant product updates so this is part of our day to day. I was keen to see if we could put this work forward and receive a benefit for it.
What were your main concerns?
I didn’t have any as I just went through the process with an open mind to see if we could make it work.
How did you find the process of working with MSC?
I found them very good and amenable. Being based down in Cornwall it is sometimes hard to get people to come and see us in person. However, Mick and Steve of MSC took the time to come down and see us which was key to us. Their engineering background also appealed to us and the overall simplicity of the process and time demand on us.
Would you recommend MSC Associates to others in your industry?
We are very fortunate to be unique in our industry, and as a result don’t have a large industry network. However, I would have no hesitation in recommending MSC Associates to others and have in fact introduced them to my accountant already.
Our ongoing relationship with the team at MSC is because they make the claim process very simple through their internal systems and clear communication. Their success rate is also a key factor when considering a partner. We have changed some of our internal systems due to working with MSC, which has been very beneficial. For example, we now get our accounts done much earlier in the year and tend to look at the expenditure data more carefully.